Our Services
Our total health care management service approach includes patient management on all financial matters with the same ethical standards you would apply to clinical matters
Servicing Your Practice
Upon joining Xpedient, your practice is put into “intensive care” and will be allocated to one of our senior account managers (SAM). Our SAM’s are experienced professionals that have worked with numerous specialist practices across multiple disciplines within the medical industry.
Your SAM will have the following support to ensure your success:
- Billing Controllers
- Account Management Team
- Client Relationship Manager (CRM)
- Client Service Manager
- Business Directors
Our Service Process
How do we achieve an unrivalled collection rate? We provide each practice with a comprehensive suite of services, resources and tools combined with professional advice on the following topics:
- Updates and changes at medical aids
- Up-to-date legal patient registration forms
- Monthly and quarterly reports including a summary age analysis, ledger and trend analysis
- Administer receipts on behalf of the Practice
- Communicate with medical administrators on behalf of the Practice
- Update billing to latest medical scheme rates
- Follow up with patients on outstanding accounts
- Training on software being used to facilitate accounts
- Assisting Registrars with initial Practice setup
- Administration of medical billing and accounts
- Full audit on coding via Healthman as independent 3rd party
- Collections
- Access to coding specialists
- Medical legal guidance via inhouse qualified expert
- Full IT solutions via Medical IT, a Xpedient subsidiary
- Live access to the financial information of your practice
- Latest addition is Full Accounting Services for Practice
Our Fees
You will be delighted to know that we are firm believers in being paid on the money we collect, which means that our success, is based on your success.
Where most medical management companies bill you on turnover, regardless of whether that money is ever collected, we only bill you on monies received.
